FAQ | Return, Exchange and Refund
What is your return and exchange policy?
To ensure that our products stay fresh and up-to-date, we have established this 15/7 rule. To return and exchange, send us an email within 15 DAYS after delivery. Then ship it back to us within 7 DAYS of receiving our acknowledgement.
When can I return or exchange?
Your order can be returned or exchanged as long as it is UNUSED, UNTESTED or UNOPENED within 15 DAYS after delivery. If it is OPENED and USED, no refund, no return back to you and no exchange in this case. Anything after 15 DAYS of delivery will not be considered for refund and exchange. All sales are final after 15 DAYS of delivery.
How do I return or exchange?
If you want to return or exchange our products, just send us an email at firstname.lastname@example.org with your order number and the item you would like to return or exchange. We will then send you an email acknowledgement. This way, we will know what and who and can watch for your return in the mail.
Anything returned without emailing us or receiving our acknowledgement will not be accepted.
In your email, tell us whether you want a refund or exchange. You can also tell us why you are returning, just include a brief description of the problem so that we can improve our service next time.
How do I ship the return or exchange?
Within 7 DAYS of receiving our acknowledgement email, send your unwanted item with USPS priority service or UPS. Be sure to include our shipping letter in the package so that we can expedite your request. You may want to ask for a delivery confirmation label which does not cost much in most cases. This way, you can be sure that we receive your item.
Who pays for the returning postage?
Please note that postage for exchanges and returns will not be refunded. If we have send the wrong item, we will refund your returning postage. In this case, please make sure you let us know what our mistakes are.
How long do I have to wait for the refund or exchange?
We will process your request as soon as we receive your return. It will take less than a week to receive a refund on your credit card, and less than two to get an exchange. You will receive a confirmation email of credit or exchange when we finish processing your request.
What address do I address to?
1631 South Lewis Avene, Tulsa OK 74104