FAQ | International Orders
We offer below services for you to choose from:
ePacket (1-3 weeks from overseas to US or other countries):
Your order will be processed by us or our partners, and may be shipped from Hong Kong, Taiwan, Japan or China. Details are listed as below:
- ePacket ($9.99 for 1-3 weeks delivery );
- International First Class ($35.99 for 1-2 weeks);
- International Express ($69.99 for 5-12 business days)
The delivery time depends on the country and shipping method that you choose, and whether the order is held by local custom.
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International Shipping Methods, Charges and Countries |
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| Shipping Methods | Countries | Purchase Price | Shipping and Handling |
| e-Packet (1-3 weeks) | All Other Countries | $0 ~ Any Amount | $9.99 |
| International First Class (1-2 weeks) | All Other Countries | $0 ~ Any Amount | $35.99 |
|
International Express (5-12 business days) |
All Other Countries | Any amount | $69.99 |
How long does it take for the order to reach me?
In most cases, order will reach you within 1-4 weeks once you receive shipping confirmation. Please understand that we do not have a control on local custom and Covid may affect delivery schedule. As such, please allow extra time for order delivery.
What are the shipping method used for international orders?
We use e-packet from other courier or United States Postal System (USPS) Services for international order.
Can I track my international order?
International order via USPS offers tracking service. But the tracking service does not show point to point information and it takes 1-3 weeks to retrieve updated delivery status. Meanwhile, it only shows the actual departure and arrival of the package.
We will purchase insurance coverage for international order (only for skin care product) and to prove that the order is lost or damaged in transit, the insurance company requires us to file a claim only after the order is shipped for at least 6 weeks.
Can I track my order status?
We will provide you a tracking nos. Please use the tracking nos and go to www.17track.net/en or www.usps.com for tracking information.
Do I have to pay any customs duties?
Once the order reaches your border, it will be held until it clears your country's Customs Inspection. At that point, the order may still be subjected to additional duties, taxes, and broker fees over which BeautyKat has no control on it and such payments should be paid by customer.
What can go wrong with my orders?
If the order is returned or lost due to below reasons, only the product cost/retail price will be refunded to the customer (shipping cost is excluded) when we receive the returned order.
1) You move before the package arrives;
2) You are failed to pick up at the carrier office within required time, or refuse to accept the order;
3) You are failed to pay custom fee or related charges;
4) You are failed to pick up at your apartment/mailing/corporate office within required time;
5) You have given us a wrong address;
6) The postman cannot find his way to your place;
7) Your country does not accept personal order of skin care products.
Please use postal service with a tracking number for return. Please note that we only accept unused, unopened product which is in original packaging.