BeautyKat - Shiseido Anessa Perfect UV Liquid SPF50 (foundation

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Product Questions and Answers

Date: Mon, June, 17, 2013
Name: diem
Skin Type: Oily / Normal to Oily
Question:

I just google about this product and the images from it do not look the same like your product image. Is it made in Japan, Taiwan or China? Thank you

Answer:

Dear Diem,

We import Fancl from Taiwan which has Chinese product description, English ingredient list and production date printed on the box. Having said that, all Fancl products are produced in Japan by Fancl which are original and authentic. And the packaging of Fancl Cleansing Oil is always in light green color but once in a while, Fancl will have special design (limited edition) of its' own packaging. Thanks!

Date: Tue, June, 11, 2013
Name: Yhana
Skin Type: Normal
Question:

Hi .. After using Facial treatment clear lotion does have to wash face first to continue treatment essence ? because if not, feel have a foam when using treatment essence . Thanks

Answer:

Dear Yhana,

There is no need to rinse off Clear Lotion before the application of Facial Treatment Essence.

Thanks!

Date: Sun, June, 9, 2013
Name: ammera
Skin Type: Oily / Normal to Oily
Question:

Hello, I'm looking for a very lightweight, matte sunscreen for daily use. I previously used Anessa Perfect UV but I'm looking for something more matte. Would you recommend this Sofina product? Thank you!

Answer:

Yes, I will recommend Sofina Beaute Day Protector which is used as moisturizer and sunscreen so no day cream is needed prior to using this product. If you want to use a stronger, waterproof sun care product, you can also consider Sofina Perfect UV Sunscreen as shown below:

http://www.beautykat.com/p196/Sofina-Perfect-UV-White-Protect-SPF50+-PA+++-(60ml)/product_info.html

Thanks!

Date: Sat, June, 8, 2013
Name: Lottie
Skin Type: Normal
Question:

Heya, does the Shiseido perfect UV sunscreen protect against uvb rays as well as uva? When looking around online at the different Anessa products online and some sites seem to only mention the uva protection? Additionally, on a bit of a tangent here, was the Anessa Perfect Smooth sunscreen discontinued? I've seen loads of rave reviews for it, but it doesn't seem to be available anywhere? I was interested in the perfect UV as that seems to be the one people are most interested in after perfect smooth. Kind Regards Lottie

Answer:

Dear Lottie,

Shiseido Anessa Perfect UV Sunscreen provides UVA and UVB protections. It has SPF50 which protects your skin from the damage of UVB that provokes skin inflammation and redness. Meanwhile, it offers PA++++ which is the highest level of sunscreen protection to prevent UVA damage that darkens your skin, encourages pigmentation and causes aging problem.

I've used google translation to find out the detail of this item. You might want to refer below webpage and use google translation to see the information as well:

http://www.shiseido.co.jp/sw/products/SWFG070410.seam?shohin_pl_c_cd=066601

Shiseido Anessa Perfect Smooth Sunscreen was discontinued about a year ago. The new replacement is Shiseido Anessa Perfect Essence Sunscreen which is now available on our website.

Thanks!

Date: Fri, June, 7, 2013
Name: Jeslyn
Skin Type: Oily / Normal to Oily
Question:

Do i need to apply emulsion after applying this Day Care Essence?

Answer:

No. You don't need to apply emulsion after using Kose Sekkisei Day Care Essence which should be used in the daytime as the last step of skin care regimen. Thanks!

Date: Fri, June, 7, 2013
Name: sandra
Skin Type: Sensitive
Question:

is this a set of 330ml and 165ml for sale ?

Answer:

No. The product you see on the website is either 330ml or 165ml. You can refer the product name for detail.

Sorry for any confusion.

Date: Tue, May, 28, 2013
Name: Stephanie
Skin Type: Dry / Normal to Dry
Question:

Was sunscreen made in 2011 cuz it stated a version of 2011 on the web. And what's the expiration date?

Answer:

Dear Stephanie,

Actually, we have 2012 version but the only difference between 11 and 12 is packaging. Meanwhile, 2011 version is sold out already (except for sensitive skin and SPF34) so we are waiting for the new shipment which should arrive in a week or two. We will change the content and product images as we will have 2013 Japan version of Kanebo Allie.

Right now, we only got Kanebo Allie EX UV Protector SPF50+ PA+++ (whitening - 25ml) which was produced in 2012 and has 3 years shelf life.

Thanks!

Date: Tue, May, 28, 2013
Name: Candace
Skin Type: Dry / Normal to Dry
Question:

is there a particular way to use the product - day and night? around eyes OK? anything else to know? thanks

Answer:

Dear Candace,
Yes. You can use this product day and night. But in daytime, you might want to apply sunscreen after using this moisturizer. And for eye areas, I will suggest an eye gel, such as Kao Curel Moisture Eye Zone Essence (20g), which is in lightweight texture and designed for sensitive and dehydrated skin. Or an eye cream, such as SK-II Skin Sigature Eye Cream (15g) which is for firmness and fine lines. I have tried both of them and I like them a lot!

Date: Mon, May, 27, 2013
Name: Tina
Skin Type: Dry / Normal to Dry
Question:

Hello, I was wondering if there was an ingredient listing for this product. Thank you so much! Tina

Answer:

Dear Customer,

Unfortunately, this product has to be imported by Japan so only Japanese ingredient list is available.

Sorry about that.

Best Regards,

Date: Sun, May, 26, 2013
Name: A
Skin Type: Sensitive
Question:

Hi there, I was wondering if someone could please provide the ingredients list for this product? Thank you in advance. Best, A

Answer:

Dear A,

Sorry for my late reply as I was out of town in the last couple of days.

I've scanned the ingredient list which is posted on the product page. Please refer the detail as shown below:

http://www.beautykat.com/Brand-Rohto-Hadalabo-Rohto-Hadalabo-Goku-Jyun-Hydrating/c24_208_210/p1401/Rohto-Hadalabo-Goku-Jyun-5-in-1-Perfect-Gel-%28100g%29/product_info.html

Best Regards,

Katherine Chan

http://BeautyKat.com

Date: Sat, May, 18, 2013
Name: Iro
Skin Type: Sensitive
Question:

Please contact me urgently regarding the Juju AquaMoist Moisture HA Bubble Facial Wash. The bottles you shipped out to me expired in January and July 2012!

Answer:

Dear Iro,

As mentioned in previous message, the date that printed on the bottle is production date and it has 3 years shelf life. Therefore, the product will not be expired till 2015.

Thanks!

Date: Sat, May, 18, 2013
Name: Jessica Ramirez
Skin Type: Normal
Question:

I have a lot of acne scars. Will this help with my problem? And my skin is only dry because of those acne scars. And I have very small white heads along with that, there not noticable but they are really tiny bumps on my skin. Also, my acne scars makes my skin not smooth looking when I apply make-up.

Answer:

This essence helps to encourage skin cells turnover so over the time, the dead skin cells that sitting on top of acne spots will be peeled off naturally for softening and smoothing results.

However, if you want to improve your acne skin problem, I will suggest Kose Medicated Junkisui or Ettusais for cleansing, refreshing and balancing sebum production. Here are product details of Kose Junkisui and Ettusais:

http://www.beautykat.com/Brand-Kose-Kose-Junkisui/c24_45_57/index.html

http://www.beautykat.com/Brand-Ettusais/c24_309/index.html

These brands will also help you to take care of the whiteheads and clogging pores problem.

Thanks!

Date: Fri, May, 17, 2013
Name: Cathy
Skin Type: Sensitive
Question:

Is the "whitening" aspect of this sunscreen just a washable coloring in the sunscreen intended to even out varied colorations, or is it something chemical in the product intended to alter the nature of the skin itself?

Answer:

It helps to even out your skin tone but the product itself is not covering or concealing your natural skin complexion. This product contains exclusive ingredient CHAMOMILE ET and according to the information of Sofina website, this ingredient helps to prevent pigmentation and even out skin complexion. Along with the Zinc Oxide and other sunscreen components in the product, it helps to improve dull and tired look skin.

Here is the full list of Perfect UV Sunscreen:

Zinc Oxide (13.87%), Ethylhexyl Methoxycinnamate (4%), Cyclomethicone, Water, Dimethicone, Alcohol, Glycerin, Talc, Polymethylsilsesquioxane, Lauryl Methacrylate/Glycol Dimethacrylate, Crosspolymer, Polysilicone-9, Titanium Dioxide, PEG-12 DIMEHICONE, METHICONE, PEG-3 DIMETHICONE, CHAMOMILE ET, SQUALANE, Dimethicone/Methicone Copolymer, Aluminium, Hydroxide, Silica, Hydrated Silica, BHT

Having said that, if you want to have an effective whitening serum, I will suggest SK-II, Shiseido HAKU or Sofina White Essence. These products are popular in Asia and our customers rave about the effectiveness of these serums on improving dark spots and freckles. Thanks!

Date: Sun, May, 12, 2013
Name: sal
Skin Type: Dry / Normal to Dry
Question:

in the qty section it said 1pcs is 20.99. does that mean 1mask or 1 package of 3 mask? Thank You

Answer:

Dear Customer,

It means 1 package of 3 masks. Thanks!

Date: Wed, May, 8, 2013
Name: Nieros
Skin Type: Sensitive
Question:

Hi, please let me know what is the expiry date of the stock you are currently dispatching for this product? Thanks.

Answer:

The expiry date of this product is 2017. Thanks!

Date: Tue, May, 7, 2013
Name: jieha
Skin Type: Sensitive
Question:

i'm having combination skin type..right now i'm using shiseido aqualabel white up emulsion but after using it for four days my skin started to breakout more..is it a normal reaction to renew my skin condition???

Answer:

Dear Customer,

Since the product contains Vitamin C which might trigger breakout on the first few days of application. If it is not too serious, you can still use it and apply spot treatment to improve acne problem. However, if your skin becomes red, hot and itchy, you might want to stop using it.

Best Regards,

Katherine Chan

http://BeautyKat.com

Date: Mon, May, 6, 2013
Name: kaly
Skin Type: Oily / Normal to Oily
Question:

Hi, When will you have this product in stock again?

Answer:

Dear Customer,

This product is in transit and we should receive it in the next few days.

Thanks!

Date: Sun, May, 5, 2013
Name: Chayanith
Skin Type: Sensitive
Question:

What're ingredients of this product? Thank you.

Answer:

Dear Customer,

We have asked our supplier for the ingredient list of this product. Unfortunately, all we have is Japanese ingredient list. Sorry about that.

Best Regards,

Date: Tue, April, 23, 2013
Name: Melissa Lim
Skin Type: Oily / Normal to Oily
Question:

Im using now FTE and whitening spots specialist to fight my pigmentation. Can you pls advise any other skii product that i need to use in order to see a better whitening result. Thank you

Answer:

Dear Melissa,

After SK-II Facial Treatment Essence, apply SK-II Whitening Specialist all over the face and you can re-apply to most affected area to enhance the penetration. Then, use SK-II Whitening Source Derm Brightener to brighten, moisturize and protect your skin from dryness. Lastly, use SK-II Whitening Spots Specialist Concentrate (0.5g x 28) at night to improve pigmentation and dark spots that caused by sun exposure.

In daytime, don't forget to use SK-II Whitening Source Derm-Definition UV Lotion (SPF50) PA+++ to protect your skin from the damages of UVA/UVB. This sunscreen should be used after moisturizer as the last step of skin care regimen.

Thanks!

Kat Chan

Date: Mon, April, 22, 2013
Name: Larisa
Skin Type: Oily / Normal to Oily
Question:

Hi, What size SK-II Cellumiantion Essense do you have on your website for $134.99? thanks.

Answer:

The size is 30ml. Thanks!

Date: Thu, April, 18, 2013
Name: vanita
Skin Type: Normal
Question:

Is this product still available?

Answer:

Yes. We still have some on hand. Please see below web page for product detail:

http://www.beautykat.com/product_info.php?products_id=132

Thanks!

Kat Chan

http://BeautyKat.com

Date: Wed, April, 17, 2013
Name: Sajel
Skin Type: Sensitive
Question:

Hi, I'm sorry for so many questions. I have a ton of them before ordering online:) I feel like ordering everything from your site!! One last question, why does this item say "medicated?" What is it medicated for?Thank you so much again, I would like to order this tomorrow evening. Sajel

Answer:

Dear Sajel,

This product is an emulsion which should be applied after toner. Put some in palm and use fingers to apply the emulsion to the face as usual. Product which has "Medicated" printed on the package means that it is approved by Japan Ministry of Health. In most Japanese whitening products, you will find "Medicated" on the package.

Thanks!

Date: Sun, April, 14, 2013
Name: Nancy Pham
Skin Type: Oily / Normal to Oily
Question:

Hi Just wondering if the bottom of the bottle said: 20121210 and I just bought it by today 15/4/2013. Is it safe to use or its expired already? P.S the bottle is sealed.

Answer:

Dear Nancy,
The date printed on the bottom is manufacturing date and the product is good for 3 years.

Thanks for your kind attention and we look forward to serving you again shortly.

Best Regards,
Kat Chan
http://BeautyKat.com

Date: Thu, April, 11, 2013
Name:
Skin Type: Oily / Normal to Oily
Question:

dose it a 2013 version？

Answer:

I am sorry to inform you that this is an old version of Omi Bear Sunscreen.

Sorry about that.

Date: Thu, April, 11, 2013
Name: Malaika
Skin Type: Sensitive
Question:

What is the percentage of zinc oxide in sofina beaute whitening day protector 55 ?

Answer:

Dear Malaika,
The percentage of Zinc Oxide in Whitening Day Protector is 13.87%.
Thanks!

Date: Wed, April, 10, 2013
Name: Tracy Samuels
Skin Type: Sensitive
Question:

do you have an ingredient list for this product? Thank you so much

Answer:

We are sorry to inform you that we do not have an ingredient list of this product. Sorry about that.

Best Regards,

Kat Chan

http://BeautyKat.com

Date: Fri, April, 5, 2013
Name: Zenaida
Skin Type: Dry / Normal to Dry
Question:

How to clear up black spots?

Answer:

Dear Customer,

I would like to recommend SK-II Facial Treatment Essence and SK-II Whitening Spots Specialist for your consideration. Facial Treatment Essence should be used after cleanser and toner to encourage cells turnover for clearer and smoother skin texture. Then, use Whitening Spots Specialist on the whole face and affected areas to brighten and improve problem of pigmentation.

For whitening moisturizer, you can use SK-II Cellumination Deep Surge (50g) (for oily and combination skin) or SK-II Whitening Source Derm Brightener (75g). And don't forget to use sunscreen SK-II Whitening Source Derm-Definition UV Lotion (SPF50) in the daytime to protect skin from the damages of UVA/UVB.

Here are product details:

SK-II Facial Treatment Essence -
http://www.beautykat.com/p138/SK-II-Facial-Treatment-Essence-%28150ml%29/product_info.html

SK-II Whitening Spots Specialist -
http://www.beautykat.com/p1209/SK-II-Whitening-Spots-Specialist-%2830ml%29-%28Brightening-&-Improving-Dark-Spots%29-%28all-skin-types%29/product_info.html

SK-II Cellumination Deep Surge -
http://www.beautykat.com/product_info.php?products_id=766

SK-II Whitening Source Derm Brightener -
http://www.beautykat.com/p136/SK-II-Whitening-Source-Derm-Brightener-%2875g%29/product_info.html

SK-II Whitening Source Derm-Definition UV Lotion (SPF50) -
http://www.beautykat.com/product_info.php?products_id=601

Best Regards,
Kat Chan
http://BeautyKat.com

Date: Tue, April, 2, 2013
Name: binh
Skin Type: Sensitive
Question:

i am instructed to use the mask on my face from 5 to 10 minutes if i fall asleep and leave the mask on my face some hours, what side effect i may have. thanks.

Answer:

There is no obvious side effect even though the mask leaving on the skin for a few hours. However, it is not recommended to do so as the essence of the mask and your skin's natural moisture might be dried out simultaneously.

Date: Tue, April, 2, 2013
Name: Gie somar
Skin Type: Sensitive
Question:

Where do i buy this in california usa.

Answer:

We do ship to California with Free Shipping offer. Here is product detail:

http://www.beautykat.com/p1074/Shiseido-HAKU-W-Melanofocus-Whitening-Essence-%2845g---2011-version%29/product_info.html

Thanks!

Date: Mon, April, 1, 2013
Name: Gie somar
Skin Type:
Question:

Is this the best product to lighten/remove sun spots? Need recommendation please. Thank you.

Answer:

I think SK-II Whitening Spots Specialist (50ml) is better. Based on our customer response, they do see the difference after using SK-II Whitening Spots Specialist. Meanwhile, you might want to try SK-II Whitening Source Derm-Definition UV Lotion (SPF50) to protect your skin from UVA/UVB exposure.

Best Regards,
Kat Chan
http://BeautyKat.com

Date: Mon, April, 1, 2013
Name: binh
Skin Type: Sensitive
Question:

My question: I bought Kanebo Kracie Hadabisei Moisturizing Facial Mask (Daily Wrinkle Care - 30sheets). I use 1. The rest is open. will they be damaged or not. Why you leave all the sachet open instead of keeping them in ziplock bag if they are exposed to the air like that. Will the content be changed or damaged.

Answer:

Dear Binh,
It should be contained in the original box and closed tightly. If the original box cannot be closed for some reason, please keep them in zip log bag. The quality of mask will not be affected even though it is exposed to the air but it will be dried out over time. And during Summer, you can put the sealed mask in the fridge to enjoy cool and refresh feeling.
Thanks!

Date: Fri, March, 29, 2013
Name: Kelly Guan
Skin Type: Oily / Normal to Oily
Question:

Hi, this product has a new packaging. Is the one you have in stock the same packaging as the picture shown in your web site or is it the new packaging? Thanks!

Answer:

Dear Kelly Guan,

We still carry last year version of Shiseido Elixir Whitening, except for Shiseido Elixir White Reset Brightenist (40g), but we will bring in the latest version gradually after the inventory of existing product is cleared.

Thanks for your kind attention and we look forward to serving you again shortly.

Best Regards,

Kat Chan

http://BeautyKat.com

Date: Thu, March, 28, 2013
Name: binh
Skin Type: Oily / Normal to Oily
Question:

i have been looking for ginhide water mask which ibought in japanese supermarket a year ago but they no longer carrying it. so i saw your product that provide moisturizing and can be used daily. i dont know if your product will work like ginhide water mask?

Answer:

The Daily Wrinkle Mask has been launched for only few months ago. Kanebo Kracie launches different types of face masks every now and then and most of them are popular among our customers. The Daily Winkle Mask and Daily Winkle Eye Mask are no exception.

Date: Tue, March, 26, 2013
Name: vu thi bich nga
Skin Type: Oily / Normal to Oily
Question:

apter use whitening mask , do i need to wash face? thanks

Answer:

No. You don't need to. You just need to message the skin till the essence is absorbed. Then, use a moisturizer to complete your skin care regimen.

Date: Mon, March, 25, 2013
Name: Jirawan
Skin Type: Sensitive
Question:

Can you please list the ingredients in this product?

Answer:

We are sorry to inform you that only Japanese ingredient list is printed on the bottle. Once we get further information from our supplier, we will list the ingredients on our website.

Sorry about that.

Date: Mon, March, 25, 2013
Name: winnie
Skin Type:
Question:

do i still need to use moisturiser after serum aa ex. i m currently using kose product but bot one bottle of revital whitening serum aa ex. have not use yet cos the pamplet only says use after balancing skin. dont understand. seems its a massage lotion. so how to use?? after toner, then revital then moisturiser and nite cream or after toner then moisturiser then revital then nite cream or after toner and use revital as a moisturiser???

Answer:

I would like to clarify if you are using Shiseido Revital Wrinklelift AA serum which should be used after moisturizer as the last step of skin care regimen. If you are using Revital Whitening Serum AA EX, you should use this product after toning (or after using balancing lotion/makeup lotion for some Japanese skin care brands) and massage gently till the product is absorbed. Then, a moisturizer should be used to protect and seal the natural moisture of your skin.

Date: Thu, March, 14, 2013
Name: Trinity
Skin Type: Sensitive
Question:

I'm wondering if Shiseido Elixir Whitening series are good for sensitive skin?

Answer:

If you have sensitive skin but want to try whitening product, I would like to suggest Kao Curel instead. Shiseido Elixir is not designed for sensitive skin but Kao Curel is suitable for dry, dehydrated and sensitive skin.

Date: Wed, March, 13, 2013
Name: Moli-Kai
Skin Type: Oily / Normal to Oily
Question:

I have combination skin (oily T-zone). What brand of skincare would you recommend? I have been using Tatcha.

Answer:

We would like to suggest Sofina Beaute Intensive Toner (I), Sunscreen and Emulsion (I). This series is designed for re-hydrating skin and promoting anti-aging benefit to your skin. Type I is designed for oily/normal to oily skin so it will not be heavy even though you use this series in Summer.

Here are product details:
1) Sofina Beaute Intensive Toner (I) - use it after cleansing to rehydrate your skin for soft result.
http://www.beautykat.com/p1589/Special:-Sofina-Beaute-Intensive-Hydrating-Lotion-%28toner-I---140ml%29-w/-Sofina-Beaute-Emulsion-%28I---11g%29/product_info.html

2) Sofina Beaute Day Protector SPF50 PA+++ (Fresh) - use it right after toner. This sunscreen serves as moisturizer and sun protector.
http://www.beautykat.com/Brand-Sofina-Sofina-Beaute/c24_48_171/p941/Sofina-Beaute-Day-Protector-SPF50-PA+++-%28Fresh%29-%28oily-skin%29-%2832g%29/product_info.html

3) Sofina Beaute Intensive Emulsion (140ml) (I - Nighttime Moisturizer) - use it after cleansing and toning at night.
http://www.beautykat.com/p1583/Sofina-Beaute-Intensive-Emulsion-%28140ml%29-%28I---Nighttime-Moisturizer%29-%28oily-&-combination-skin%29/product_info.html

If you want to have fresh and matte finish on your t-zone area, you can try Sofina Jenne as listed below. This product is one of our best selling oil control products which is designed for t-zone area and combination skin. Use it after moisturizer. Can be applied day and night.
http://www.beautykat.com/p1590/Sofina-Jenne-Oil-Control-Mousse-%2810g%29/product_info.html

Date: Fri, March, 8, 2013
Name: Megan Lai
Skin Type: Oily / Normal to Oily
Question:

How soon are you going to have this product available? I have been waiting for it for a long time. Thank you.

Answer:

Dear Megan,

FANCL White Aqua Repairing Mask (3 pieces) is now available as listed below.

http://www.beautykat.com/Brand-Fancl/c24_40/p1665/FANCL-White-Aqua-Repairing-Mask-%283-pieces%29/product_info.html

Thanks!

Best Regards,

Kat Chan

http://BeautyKat.com

Date: Thu, February, 28, 2013
Name: Mimi
Skin Type: Sensitive
Question:

What is the expiry date of this product? Thanks.

Answer:

The manufacturing date of this product is 2011 so the expiry date will be 2014. Thanks!

Date: Mon, February, 25, 2013
Name: Felicia
Skin Type: Oily / Normal to Oily
Question:

Hi there, I am in my late 20s. Looking for advice on how to use SK-II products. After using the Facial Treatment Gentle Cleanser, should I use the Facial Treatment Clear Lotion first or Facial Treatment Essence? Any reply is highly appreciated!

Answer:

After washing, please use Facial Treatment Clear Lotion which acts as toner to remove dead skin cells and the last trace of makeup. Then, apply Facial Treatment Essence and moisturizer.

Thanks!

Date: Sat, February, 23, 2013
Name: Susan Ellen Cohen
Skin Type: Normal
Question:

Hi! I usually buy the Kiss Me Make Impact and Frame mascara from your company. Wil you be carrying the new mascara from Majolica Majorca Lash Expander Master Edge? Also, when wil you be getting more of the Kiss Me Impact one in stock? Thanks, Susan

Answer:

Dear Susan Ellen Cohen,

we have just placed a new order of KissMe Impact and Frame mascara which should be ready within 10-14 business days. For the new Shiseido Mascara, we have also placed an order but we need to cross check with our supplier on product availability.

Thank you for your support and patience. We look forward to serving you again shortly.

Best Regards,

Kat Chan

http://BeautyKat.com

Date: Tue, February, 19, 2013
Name: Hanna Jeong
Skin Type: Dry / Normal to Dry
Question:

How big is this bottle? 20ml or 50ml?

Answer:

The product is in 50ml. I have updated the content of this product page and thanks for reminding us.

Date: Tue, January, 29, 2013
Name: Roxanne
Skin Type: Dry / Normal to Dry
Question:

I am completely new to Japanese products but have read up on them and am very much excited by them, I would like to try them so could you therefore recommend some products for me (there are so many good brands, overwhelming!) I am in my 40s, i have normal to dry skin, occasional breakouts, under eye area is not too good (bags I guess), I would really really appreciate any advice in the first instance.

Answer:

I would like to recommend SK-II, Shiseido Elixir Whitening and Sofina Beaute Series. These brands are the most popular skin care series among our customers.

If you do not have sensitive skin, I will recommend SK-II Clear Lotion (toner), Facial Treatment Essence (improve rough skin and refine pores) and Stempower Moisturizer (rehydrate your skin without leaving a greasy layer on it). These items are the basic skin care products that help to improve dryness and promote anti-aging to your skin.

For Shiseido Elixir Whitening, I like Lotion II (toner), Moisturizer II (for normal to dry skin) and Shiseido Elixir Whitening Protector SPF50. They rehydrate, soften and brighten your skin and it is less expensive than SK-II. This series is suitable for most skin types, including for some sensitive skin.

Having said that, I do like SK-II better as I can see the result after using a couple of weeks.

For Sofina Beaute Series, our customers prefer Sofina Beaute Intensive Hydrating Lotion (Toner II - dry & normal to dry skin), Sofina Beaute Intensive Emulsion (II - Nighttime Moisturizer) (dry & normal to dry skin) and Sofina Beaute Day Protector SPF50 PA+++ (Moist) (dry skin). These products improve dryness from inside out and prevent aging problem. I will recommend you try Sofina Beaute Day Protector SPF50 as it serves as day moisturizer, sunscreen and makeup base so you can use it right after toner.

Date: Mon, January, 28, 2013
Name: Megan
Skin Type: Normal
Question:

Hai c: uh I was wondering if this actually make your legs thinner or thighs &hips ? Thankss - Love to try it !

Answer:

This product helps to firm your muscles a bit. It is recommended to use this product after working out and taking shower for better result.

After all, exercise and healthy eating play a major role in body slimming.

Thanks!

Date: Fri, January, 25, 2013
Name: geraldine
Skin Type:
Question:

Please advise the expiry date. Thanks.

Answer:

The manufacturing date printed on the bottle is 2012. 8 so the expiry date is 2013. 8. Thanks!

Date: Thu, January, 24, 2013
Name: Anna
Skin Type: Sensitive
Question:

How much zinc oxide in % contains this sunscreen. As I have melasma it is very important for me to get the strongest protection but feel light in the same time. May be you reccomend some other Anessa sunscreen, which one is the highest in Zinc oxide?

Answer:

Dear Customer,

Shiseido Anessa Mild Face Sunscreen (SPF46) contains 13.43% Zinc Oxide which is higher than other Anessa Sunscreen. There is another active ingredient contained in Anessa SPF46 and the ingredient is Polysilicone-15 (7.5%). Thanks!

Date: Wed, January, 23, 2013
Name: eva
Skin Type: Dry / Normal to Dry
Question:

what is the date of manufacture of it? When is the expired-date of it? I plan to buy three or four boxes of it so I need to know these dates.

Answer:

There is no expiry date printed on the box but we just order them from our US distributor about a month ago.

Since we only have 2 boxes left, please let me know the exact qty you want so that I can place a special order for you which should reach us within 7-10 business days.

Best Regards,

Date: Wed, January, 9, 2013
Name: Naheed
Skin Type: Oily / Normal to Oily
Question:

Does this hair color contain Amonia and Hydrogen peroxide and how does it covers gray hair? How long the hair color last? Thank you.

Answer:

Dear Customer,

This hair coloring doesn't cover gray hair so you might want to try Bitter Apricot. It contains Amonia but the smell is not strong. The color can last for 2-3 weeks. I would recommend Apivita shampoo for colored hair or Komenuka Bijin moisturizing shampoo after hair coloring which helps to maintain and moisturizes hair for lasting and glossy results.

Best Regards,

Date: Tue, January, 8, 2013
Name: Valorie
Skin Type: Oily / Normal to Oily
Question:

Is this sunscreen non-comedogenic

Answer:

No. It isn't. But the texture of this sunscreen is pretty light and it won't leave you a white or greasy layer on the skin.

Date: Sun, December, 30, 2012
Name: Margie
Skin Type: Normal
Question:

Hi, I am interested in this product, as well as the repair pack that goes along with it. Is it possible that I can get a full list of ingredients for both products? Thank you.

Answer:

Dear Customer,

I am out of town so I am not able to give you the full ingredient list till 10th Jan. Can you wait for 1-2 weeks more?

Sorry about that.

Best Regards,

Kat Chan

http;//BeautyKat.com

Date: Sun, December, 30, 2012
Name: Vicky
Skin Type: Oily / Normal to Oily
Question:

Hi, what color is this BB cream?

Answer:

The BB Cream is in beige (pink undertone) which is suitable for most Asian skin complexion.

Thanks!

Date: Fri, December, 28, 2012
Name: Hermawan Chandra
Skin Type: Sensitive
Question:

For almost 1 year I using alomail, the maintenance of hair is ok, but when I stop using this alomail, the hair is drop again, how long I have to use alomail?

Answer:

Dear Customer,

We are sorry to inform you that we do not have enough information for your reference. In fact, we are going to discontinue this product and right now, we only have one piece left.

Thanks for your kind attention and we look forward to serving you again shortly.

Best Regards,

BeautyKat Team

Date: Tue, December, 25, 2012
Name: honey htun
Skin Type: Normal
Question:

how to use wakanka cleansing liquid? I wanna be whitening and anti-aging. My age is 28. So, what type of product should i use? I wanna use kanebo brand. Thank u.

Answer:

Dear Customer,

We do not have Kanebo Wakanka cleansing liquid so we do not know the detail of the usage. Sorry about that.

Best Regards,

Kat Chan

http://BeautyKat.com

Date: Sun, December, 23, 2012
Name: veronica
Skin Type: Sensitive
Question:

Is this moisturizer recommended for sensitive skin?

Answer:

Dear Customer,

For sensitive skin, I would like to recommend Fancl, Kao Curel or Rohto Hada Labo ES Series. Laneige Water Bank Essence contains light fragrance which might trigger skin allergy.

Thanks for your kind attention. Happy Holiday!

Best Regards,

Kat Chan

http://BeautyKat.com

Date: Thu, December, 20, 2012
Name: Brooke
Skin Type: Normal
Question:

Hi, I'm allergic to an ingredient that acts as a saponifier (most commonly known as cocamidopropyl betaine, although it has about 20 other names). My friend told me about this powder product and I'm curious if it is possibly free of coco-betaine? Very hopeful, Brooke

Answer:

Dear Customer,

The ingredient list of this product is in Japanese so we cannot give you the detail on this front. You might want to try their official website and send them a message for further inquiry. Here is Kose, USA website for you reference:

http://www.kose-usa.com/products.asp?view=shop&collection=sekkisei&category=sek&product=FMUY

Best Regards,

Kat Chan

http://BeautyKat.com

Date: Tue, December, 18, 2012
Name: Amy
Skin Type: Sensitive
Question:

Is it suitable for pregnant woman use sk 2 eye cream

Answer:

Dear Customer,

Sorry for out late reply.

We have checked with our supplier and the product label for detail. There is no warning on the usage of this product for pregnancy. Having said that, you might want to talk to your doctor for detail.

Since we are out of town so we are not able to give you the ingredient list till Jan, 10th. If you still want to have detail, please send us an email to katherine@beautykat.com and we will give you further detail 2-3 weeks later.

Once again, we are sorry for the delay.

Happy Holiday!

Best Regards,

Kat Chan

http://BeautyKat.com

Date: Fri, December, 14, 2012
Name: Lety
Skin Type: Oily / Normal to Oily
Question:

Is the Kiss Me Heroine mascara the one in the burgundy bottle, I don't want the new one with the pink bottle. Thank you.

Answer:

Dear Customer,

We are sorry to inform you that we only have new version of Kiss Me Long and Curl Mascara on hand.

Best Regards,

BeautyKat Team

Date: Thu, December, 13, 2012
Name: Lisa Keiser
Skin Type:
Question:

The product I received is all in Japanese. Can you please tell me the list of ingredients? Thank you.

Answer:

Dear Lisa,

I found the information on Rohto Hada Labo official website and here is an ingredient list of Rohto Hadalabo Goku Jyun Hyaluronic Lotion:

Water, Butylene Glycol, Glycerin, Disodium Succinate, Hydrolyzed Hyaluronic Acid, Hydroxyethylcellulose, Methylparaben, PPG 10 Methyl Glucose Ether, Sodium Acetylated Hyaluronate, Sodium Hyaluronate, Succinic Acid

Thanks!

Date: Tue, December, 4, 2012
Name: Judith Volpe
Skin Type: Dry / Normal to Dry
Question:

do these products come in several shades, esp light shade suitable for fair Caucasians.

Answer:

Unfortunately, we only have one shade available. If you want to find a BB cream for fair skin tone, try Shiseido Anessa, Shu Uemura BB Mousse or Ettusais BB Cream. They have a lighter shade (in sand undertone) so they might suit your complexion.

Shiseido Anessa: http://www.beautykat.com/p1420/Shiseido-Anessa-Face-Sunscreen-BB-SPF50+-PA+++-%28Light---30g%29/product_info.html

Shu Uemura: http://www.beautykat.com/p1256/Shu-Uemura-UV-Under-Base-BB-Mousse-SPF30-PA+++-%2865g%29/product_info.html

Ettusais: http://www.beautykat.com/p1559/Ettusais-BB-Mineral-Cream-%28SPF30-PA++%29-%28%2310---Light-Beige---40g%29/product_info.html

Thanks!

Date: Sun, December, 2, 2012
Name: qui tran
Skin Type:
Question:

Hi, Will this mascara keep the lashes curl too? Thanks

Answer:

It keeps the eyelashes curl but I suggest to use eyelash curler before the mascara is applied. You will see the huge difference after using eyelash curler. Try Shiseido Eyelash curler is shown on below web page:

http://www.beautykat.com/product_info.php?products_id=970

Date: Sun, December, 2, 2012
Name: Desmond Ngai
Skin Type: Normal
Question:

What is the production date on this product? Thanks!

Answer:

It was produced in Sept, 2012. The product is good for 3 years so the expiry date will be in Sept, 2015. You will see 10105 on the packaging (will be different from time to time) and here is the chart of Minguo Calender:

http://en.wikipedia.org/wiki/Minguo_calendar#Relation_to_the_Gregorian_calendar

Date: Sun, December, 2, 2012
Name: Desmond Ngai
Skin Type: Normal
Question:

What is the production date on this product? Thanks!

Answer:

It was produced in Sept, 2011. The product is good for 3 years so the expiry date will be in Sept, 2014. You will see 10009 on the packaging (will be different from time to time) and here is the chart of Minguo Calender:

http://en.wikipedia.org/wiki/Minguo_calendar#Relation_to_the_Gregorian_calendar

Date: Fri, November, 30, 2012
Name: Carol
Skin Type: Dry / Normal to Dry
Question:

Is this a liquid or cream formulation? Instructions to shake well before using implies a liquid.

Answer:

Yes. It is in liquid texture.

Date: Sat, November, 24, 2012
Name: Pink
Skin Type: Sensitive
Question:

Hi, I am looking for a nice physical sunscreen. Which shiseido products do you recommend? Is the baby one has only inorganic ingredients? Many thanks!

Answer:

Our best selling sunscreen are Shiseido Anessa Perfect Essence Sunscreen (good for normal to dry skin) and Sofina Perfect UV White Sunscreen (for all skin types but it is lighter than Anessa Perfect Essence Sunscreen).

They are all physical sunscreen as the main ingredient contained in the products is Zinc Oxide which only reflects UVA/UVB so it helps to minimize the possibility of skin allergy.

For babycare sunscreen from Shiseido, the main ingredient is also Zinc Oxide, which is considered as inorganic ingredient but the formula is designed for fragile skin, and the texture is light so it is popular among our customers, especially for those who has sensitive skin and want to have a light sun care product for daily use.

Date: Tue, November, 20, 2012
Name: Yasmine
Skin Type: Dry / Normal to Dry
Question:

Hello I just wanted to know if the BB Cream is authentic. It would be good if the sticker on the back to show it's authetic was in the description.

Answer:

We only sell authentic product and you will see the laser label on the package. Thanks!

Date: Tue, November, 20, 2012
Name: jennifer
Skin Type:
Question:

What are the ingredients of this product? I have melasma and am seeking great products to inhibit melanin.

Answer:

We are sorry to inform you that the ingredient is printed in Japanese. Sorry about that.

Date: Tue, November, 13, 2012
Name: SANDRA
Skin Type: Dry / Normal to Dry
Question:

I would like to know if after using the mask, have I still to use the essence then moisturizer? And also after I remove the mask have I got to massage the liquid left on face? Thank you

Answer:

This mask is used after cleansing and toning. Leave on the skin for 5-15mins. Remove it and use cotton pad which is saturated with SK-II Clear Lotion to clean the residue on the skin, or rinse off with lukewarm water. Then, use SK-II Facial Treatment Essence and moisturizer to complete your skin care regimen.

Date: Mon, November, 5, 2012
Name: Pichet
Skin Type: Normal
Question:

Please tell me for how to use this product! How many times should i use per day? Thanks!

Answer:

This product can be used day and night if you have normal to dry or dry skin. In daytime, you can use sunscreen after this moisturizer to provide sun protection to your skin. Thanks!

Date: Wed, October, 24, 2012
Name: henih daniel
Skin Type: Oily / Normal to Oily
Question:

Is this product suitable for oily skin and acne skin

Answer:

Dear Henih Daniel,

This product is suitable for all skin types. It is lighter than other BB cream. However, if you have fair to medium skin tone, I will suggest Shu Uemura UV Under Base BB Mousse SPF30 PA+++ (65g) instead. This product is in air mousse foam which is the lightest and the product can give you right amount of coverage.

Best Regards,

Date: Sat, October, 20, 2012
Name: Nat
Skin Type: Dry / Normal to Dry
Question:

Hi, Why can't this item be eligible for 10% off? Thanks, Nat

Answer:

Dear Customer,

We've counted the discount in this special set already. As you see the original price is $105 but now it's $79.99 which is more than 10% off. Therefore, we can't offer further discount on this set.

Sorry about that.

Date: Sat, October, 20, 2012
Name: lan
Skin Type: Normal
Question:

Where LANEIGE product made in?

Answer:

This product is made in Korea.

Date: Sat, October, 20, 2012
Name: ruby anne almeda
Skin Type: Sensitive
Question:

is this product hypo-allergenic, no perfumes

Answer:

Kose Medicated Sekkisei Cream Excellent contains mild fragrance and it is not hypo-allergenic. However, you might want to try Juju Cosmetics (AquaMoist series), Kao Curel and Rohto Hadalabo ES. They are hypoallergenic and free of fragrance. Here are product details:

Juju Toner:
http://www.beautykat.com/Brand-Juju-Cosmetics/c24_205/p664/Juju-Cosmetics-AquaMoist-Moisturizing-Lotion-%28180ml%29/product_info.html

Essence:
http://www.beautykat.com/Brand-Juju-Cosmetics/c24_205/p1578/Juju-Cosmetics-AquaMoist-Hyaluronic-Acid-Essence-H-100-%2830ml%29-w/-Juju-Face-Mask-%281-sheet%29/product_info.html

Moisturizer:
http://www.beautykat.com/Brand-Juju-Cosmetics/c24_205/p669/Juju-Cosmetics-AquaMoist-Hyaluronic-Acid-Gel-Cream-%2850ml%29/product_info.html

Kao Curel:
http://www.beautykat.com/Brand-Kao-Curel-Kao-Curel---Hydrating-Series/c24_220_221/index.html

Rohto Hadalabo ES:
http://www.beautykat.com/Brand-Rohto-Hadalabo-Rohto-Hadalabo-ES-Sensitive-Series/c24_208_312/index.html

Best Regards,
Kat Chan
http://BeautyKat.com

Date: Wed, October, 17, 2012
Name: Emily
Skin Type: Sensitive
Question:

is this conclude two bottles or one bottle

Answer:

This is sold as one bottle in 330ml. Thanks!

Date: Wed, October, 10, 2012
Name: Melinda
Skin Type:
Question:

Hi I will really like to buy 2 bottles of this BB cream as it has been discontinued in other stores. I am in Australia and I noticed that your shipping rate is very very expensive. Other internet seller like sasa.com and ebay stores have much cheaper international postage. If you can ship 2 bottles to me for around $10 (shipping charge), I wil buy two of these bottles. Please email and let me know. Thanks.

Answer:

Thank you for your business.

Since we use USPS priority mail service so in most cases, we have to pay at least US$30 on international shipping. We used to provide First Class Mail but it takes at least a month for delivery and no tracking number is provided. If the order is lost or being returned, there is no way for us to check or file compensation.

We are sorry for any inconvenience caused but we are afraid that we can't lower our shipping cost anymore.

Thanks for your understanding and we look forward to serving you again shortly.

Best Regards,

Katherine Chan

http://BeautyKat.com

Date: Tue, October, 2, 2012
Name: Satomi Y Dumler
Skin Type: Sensitive
Question:

Please let me know when this product arrived, because I'd like to purchase, hopefully very soon. Thanks, Satomi Y Dumler

Answer:

Dear Satomi,

We have ordered the cleansing foam from our supplier but we are still expecting his confirmation on product availability. We will inform you once it is available.

Thanks! Kat

Date: Sat, September, 29, 2012
Name: Jung
Skin Type:
Question:

Hi, I ordered this cleanser and received it today. But it there wasn't any plastic wrapping. I've ordered it previously as well and I thought it came with the wrapping last time. Doesn't/Shouldn't this have the tight plastic wrapping? Thank you.

Answer:

Dear Customer,

There is no plastic wrap for Kose Softymo and only a plastic cap attached. Thanks!

Date: Thu, September, 27, 2012
Name: Hanh Nguyen
Skin Type: Oily / Normal to Oily
Question:

Hello! I'm interested in this product, but I was wondering what the ingredient lists are (all of them, not just active ingredients). Most of all, I'm concerned if there are parabens derivatives here. If you could let me know that would be great, thank you so much!

Answer:

We are sorry to inform you that only Korean ingredient list is printed on the box so we cannot provide English ingredient list. Sorry about that.

Date: Wed, September, 26, 2012
Name: Sarah
Skin Type: Normal
Question:

Hi, can you please list the ingredients for this product? Thanks.

Answer:

Only Japanese ingredient list is printed on the box so we cannot provide the list in English. Sorry about that.

Date: Sat, September, 22, 2012
Name: katherine
Skin Type:
Question:

TSUBAKI DAMAGE CARE treatment with natural TSUBAKI OIL After use it,Do I need to rinse my hair, or just like hair cream,do not rinse off.

Answer:

Yes. You need to rinse it off. This product is used as intensive hair treatment and should be applied after shampoo. Massage for 2-3 minutes then rinse it off completely.

Date: Fri, September, 21, 2012
Name: april
Skin Type: Normal
Question:

what size is this product?

Answer:

The content of this product is 6g. Thanks!

Date: Wed, September, 19, 2012
Name: Gwen Loo
Skin Type: Dry / Normal to Dry
Question:

May I know what is the diff between the Anessa Mild Face Sunscreen 46++ and the Anessa Perfect Essence Suncreen SPF50? Thank you.

Answer:

Shiseido Anessa Mild Face Sunscreen SPF46 can be used as daily sunscreen. You can remove it without using Cleansing Oil or Makeup Up Remover and it is more suitable for oily or sensitive skin.

Shiseido Anessa Essence Sunscreen is designed for outdoor activities so it is sweat and water resistant with higher SPF protection. It contains concentrated hydrating ingredients in order to re-hydrate dry and damaged skin caused by sun exposure.

Date: Thu, September, 6, 2012
Name: Jerris
Skin Type: Oily / Normal to Oily
Question:

Is this product a moisturizer? Would it work on acne prone skin?

Answer:

This is a toner which should be used after cleansing. After toning, you can use Kose Medicated Junkisui Moisturizer.

Date: Wed, September, 5, 2012
Name: Mengxin Liu
Skin Type: Oily / Normal to Oily
Question:

I am an asian at age of 24 and i am still looking for products that are good for my skin. I have kinda severe, and very big noticeable pimples for about a year. I don't think my skin was as oily as now before, but since last year my skin is getting extremely oily. I kept having breakouts even though I tried a lot of different products. I think now I have sensitive skin too. I am a stressed college student in the USA, always got very tired and lack of sleep. This summer I went to Japan, they recommended Kanebo Freeplus to me. I really like the Freeplus Acne Spots treatment. It worked on my skin, I think. But since now I am in the U.S. and also I did not find the same product on this website, I'm not sure if this Kose Medicated Junkisui Acne Spots (Refreshing Spots Serum) (25ml) is good for my skin...

Answer:

Since I am in Japan right now so I can purchase those products for you. Please let me know the detail of Kanebo FreePlus as soon as you can. I am leaving on Friday and I will get you back whether I am able to carry those products for you.

For the product cost, you can refer their official website (with sales tax). We charge 10% handling fee + domestic shipping (in US).

Kose Medicated Junkisui Acne Spots is popular among our customers but it takes some time to see the result. Besides, it is not designed for sensitive skin.

Thanks!

Date: Wed, August, 29, 2012
Name: hanh Nguyen
Skin Type: Normal
Question:

Hello Kat, You mentioned to use a thin layer of hydrating toner as a base to protect the skin before apply Kose Seikisho Whitening Mask; which one would you suggest? I am an Asian female and 38 year old; recently I have white head and black head around my t-area. Do you think this one is good for me

Answer:

The method that I suggest is for normal to dry skin or for someone who wants to use this product in Winter. If you have oily skin, you do not need to apply a hydrating toner before the application of this mask. And yes, I recommend you to use this product to minimize white/black heads on t-zone area.

Thanks!

Date: Wed, August, 15, 2012
Name: Kay
Skin Type: Oily / Normal to Oily
Question:

Hi, I am 24years old this year.. Am wondering is this product suitable for me?? Do I need to apply FTE after toning n before this product?? Pls advise.. :)

Answer:

For your age, I think Facial Treatment Clear Lotion (used as toner), Facial Treatment Essence and Skin Signature are good enough. Signs Up Lifter is an essence which targets saggy and premature skin so unless you have such problem, I don't think you should use it for now.

Thanks!

Date: Fri, August, 10, 2012
Name: Christine Choong
Skin Type: Dry / Normal to Dry
Question:

Hi, this product is supposed to be fragrance free. However the one I bought have a fragrance that smell like coconut oil. Is it expired or ? Thanks.

Answer:

This product is fast moving goods and we stock up regularly (once a month). Since I am out of town so I will check with my colleague for the expiry date of this product but as long as I remember, you should see the printed number (expiry date) in the bottom of the product.

Thanks!

Date: Mon, August, 6, 2012
Name: Judith Volpe
Skin Type: Normal
Question:

can I see ingredients in English...esp the sun protection ingredients [ mineral? chemical?] and their concentrations

Answer:

These products are directly imported from Japan so only Japanese ingredient lists are printed on the boxes. If you can specific an ingredient list that you are looking for, I can ask my colleague to scan the list and email to you. Some products, such as Anessa, we do have English ingredient lists on hand but it will take a while for sending you the lists. Sorry about that.

Date: Sat, August, 4, 2012
Name: Mrs. Lim
Skin Type:
Question:

When do these mask expire?

Answer:

This mask will be expired in 2013.

Date: Thu, August, 2, 2012
Name: Rosa
Skin Type: Sensitive
Question:

What is the difference between the SMOOTHE and IMPACT LIQUID EYELINER?

Answer:

The smooth eyeliner is easier to handle and you can draw a precise eyeliner along your eyelashes. The impact one is darker and helps you to create a thick, cat-eyes look alike result with high water-proof and smudge-proof features.

Date: Wed, August, 1, 2012
Name: Jasmine
Skin Type: Sensitive
Question:

Could you list all the ingredients of this product please?

Answer:

We do not have English ingredient list for this product. Sorry about that.

Date: Sun, July, 29, 2012
Name: Sl
Skin Type: Normal
Question:

I apologize for your inconvenience, I understand that these are the new version, so are there any changes in the original ingredients? (parabens, oxybenzone,etc) because i am interested in purchasing more than one i was wondering if i can see the ingredient of the following: Clear water spf50 Super block clear finish watery cool clear and smooth spf65 Thank you for your time.

Answer:

Unfortunately, there is no English ingredient list printed on the package. Sorry about that.

Date: Sun, July, 29, 2012
Name: jun
Skin Type:
Question:

When do you expect to have this product back in stock? Thank you!!

Answer:

We won't have this product in near future. We are looking for a new supplier and hopefully, we can get our new shipment in the next 1-2 months. Sorry for all the inconvenience caused.

Date: Sat, July, 28, 2012
Name: Bang
Skin Type: Dry / Normal to Dry
Question:

Can I use both this product with what I am using rite now and it is Dr Brandt products can I incorporate this product with it? or do I have to use all the Laneige product? thank you for answering I appreciate it.

Answer:

It should be ok to use this Laneige product with Dr Brandt. This is deep cleansing product so it works on the skin surface and it won't stay on your skin for long.

Date: Tue, July, 24, 2012
Name: fawnie
Skin Type: Oily / Normal to Oily
Question:

What is the percentage of zinc oxide in SunKiller whitening water?

Answer:

The percentage of Zinc Oxide is 11.31%. I have updated the ingredient list of the product. Please see below product page for detail:

http://www.beautykat.com/p805/Kiss-Me-Sunkiller-Whitening-Water-%28SPF50%29-%2830ml%29-PA+++/product_info.html

Date: Thu, July, 19, 2012
Name: annabelle soriano win
Skin Type: Dry / Normal to Dry
Question:

how many years before this product expires?

Answer:

The product was produced this year and it lasts for 3yrs so it will not be expired till 2015. Thanks!

Date: Thu, July, 19, 2012
Name: annabelle soriano win
Skin Type: Dry / Normal to Dry
Question:

how many years before this product expires?

Answer:

This product is temporarily out of stock and the new shipment will be ready in a few weeks.

Date: Wed, July, 18, 2012
Name: Jerris
Skin Type: Oily / Normal to Oily
Question:

I'm 22 and I suffer from occasional monthly acne and I'm already using a product for that, and now I have marks from the acne and my skin is looking dull but feels oily and dry in some areas. What products would you recommend that get rid of the post acne marks, makes my skin less oily and moisturized, and gives my skin an overall moisturized, bright complexion?

Answer:

I would like to suggest Kose Medicated Sekkisei Lotion which is used as toner day and night. This product helps to brighten your skin complexion and improves acne mark.

Another product that I like is SK-II Facial Treatment Essence which is used after cleansing, toning but before moisturizing. It helps to encourage skin cells turnover for smooth and soft skin texture. It improves large pores and sebum production too.

If you want to choose a whitening skin care series that is less expensive and target your skin concern. I will suggest Sofina Beaute to complement the above products. Here are my suggestions:

1) Sofina Beaute Massage Foam Cleanser (170g) (for all skin)

2) Kose Medicated Sekkisei Whitening Lotion (200ml)

3) SK-II Facial Treatment Essence (150ml)

4) Sofina Beaute Day Protector SPF50 PA+++ (Fresh) (oily skin) (32g)

5) Sofina Beaute Whitening Emulsion (120ml) (I - Nighttime Moisturizer) (oily & acne prone skin) (nighttime only)

Thanks!

Date: Mon, July, 16, 2012
Name: yvonne fong
Skin Type: Dry / Normal to Dry
Question:

I would like to know the date on the bottom of the container if its the expiry or manufacturing date.

Answer:

The date you find on the bottom of the product is manufacturing date. Thanks!

Date: Mon, July, 9, 2012
Name: Mark
Skin Type: Sensitive
Question:

Do you have an ingredients list for this product?

Answer:

Active Ingredients: L-ascorbic acid, glucoside, DL-α-tocopherol acetate

Other Ingredients: decamethylcyclopentasiloxane, methyl siloxane copolymer cetyl dimethyl siloxane, purified water, para-methoxy cinnamic acid Kay - ethylhexyl, 2 - cetyl ethyl hexane acid, ethanol, methyl siloxane network polymer, methyl polysiloxane, concentrated glycerin, liquid paraffin, phenyl benzimidazole sulfonic acid, triethanolamine, dl-α-tocopherol, Sasa extract, angelica extract (1), Merosuria disodium extract, Coix extract, PEG-9 dimethicone polydimethyl siloxy ethyl, edetic acid, citric acid, dibutyl hydroxy toluene, sorbitan sesquiisostearate, talc, methyl hydrogen polysiloxane, a sodium hydrogen phosphate, water sodium oxide, anhydrous ethanol, phenoxyethanol, methylparaben, fragrance, red iron oxide, mica, zinc oxide

Date: Tue, July, 3, 2012
Name: bat-undrah
Skin Type: Sensitive
Question:

Iam sensitive skin. This productive me agree

Answer:

You might want to try Kao Curel Series which is listed as below:

http://www.beautykat.com/Brand-Kao-Curel-Kao-Curel---Hydrating-Series/c24_220_221/index.html

This series is designed for dry and sensitive skin which I think, is more suitable for your sensitive skin.

Date: Mon, July, 2, 2012
Name: sue
Skin Type: Normal
Question:

Hi, 2 questions.1.Is it 2012 version or 2011 version? 2.Is it imported to taiwan or hongkong and then you imported from taiwan or hongkong or you imported directly from Japan?

Answer:

This product was imported from Hong Kong just a month ago. It is made in Japan and manufactured by Kose, Japan. It is packed in a plastic box and the product itself is as same as the one that you find on Kose Japan official website.

Date: Sat, June, 30, 2012
Name: Jacqueline Tay
Skin Type: Oily / Normal to Oily
Question:

hi there, i just came across to the sofina product range recently and quite interested to know if any range of its products will suit me. I have combination skin, t zone are mildly oily but cheeks side are flaky and dry esp during winter. Found out my skin is not good, looks like inside got bumps, uneven surface, i think they are the so called white head and black head. I am at the age of 23. stressful uni life. Looking for a range of products which will suits me. any recommendation?

Answer:

I would like to recommend Sofina Jenna for your consideration. This series is designed for young and dehydrated skin. If you spend most of your time indoor with air conditioning, I will suggest you to use below products:

1) Sofina Jenne Milky Cleanser (Daily Foam Cleanser - 100ml) 2) Sofina Jenne Lotion (II - Moist) (Hydrating Toner for normal & dry skin - 140ml) 3) Sofina Jenne Day Protector SPF24+ PA+++ (II - Moist - normal & dry skin) (30g) 4) Sofina Jenne Jelly Moisturizer (Nighttime Moisturizer - 50g)

For your whitehead/blackhead problems, you might want to try Kose Medicated Junkisui Acne Spot Serum for your t-zone area. This product can be used day and night to prevent blackheads, whiteheads and acne. Here is product detail:
http://www.beautykat.com/p272/Kose-Medicated-Junkisui-Acne-Spots-(Refreshing-Spots-Serum)-(25ml)/product_info.html

I will also recommend Laneige Multiberry Yogurt Peeling Gel (120ml) to remove dead skin cells for a smooth result. This product is suitable for all skin types and can be used 1-2 times a week: http://www.beautykat.com/Skin-Concern-Large-Pores/Blackheads/c3_20/p1065/Laneige-Multiberry-Yogurt-Peeling-Gel-(120ml)/product_info.html

If you want to try a deep cleansing mask, you can consider Kose Medicated Seikisho Whitening Mask which is good for oily and combination skin: http://www.beautykat.com/p281/Kose-Medicated-Seikisho-Whitening-Mask-(80g)/product_info.html

Date: Thu, June, 28, 2012
Name: jamie
Skin Type:
Question:

what is the production date of this item? i wanna decide to buy if i like the production date

Answer:

The production date of this item is 2011 and it's good for 3 years.

Date: Thu, June, 28, 2012
Name: Regina
Skin Type: Sensitive
Question:

The SK-II Eye Masks I have expired last month. How much longer can I use it? Thank you.

Answer:

Did you buy the product from us? The expiry date that you see on the box is in Taiwan format so the product should be good to use in the next 1-3 years. Please let us know the number that printed on the ingredient label (not bar code) so that we can tell the exact expiry date.

Thanks!

Date: Sun, June, 24, 2012
Name: Pinkie
Skin Type: Sensitive
Question:

What shades can I choose?

Answer:

This is a makeup base with no color so only one type is available. Thanks!

Date: Thu, June, 21, 2012
Name: ha duong
Skin Type: Oily / Normal to Oily
Question:

Hi, Does this product made in Japan or Taiwan? Thanks

Answer:

All Shiseido products are made in Japan and manufactured by Shiseido. We stock them from Taiwan so you will see Chinese product description, English ingredient list and expiry date on product label.

Date: Wed, June, 20, 2012
Name: ha duong
Skin Type: Oily / Normal to Oily
Question:

Does this one make in Japan or Taiwan?

Answer:

All Shiseido products are made in Japan and manufactured by Shiseido. We stock them from Taiwan so you will see Chinese product description, English ingredient list and expiry date on product label.

Date: Wed, June, 20, 2012
Name: ha duong
Skin Type: Oily / Normal to Oily
Question:

Do you have the package for Normal to Oily skin type? Do this package made in Japan or Taiwan?

Answer:

Sorry, we do not have the skin set for normal to oily skin type.

Date: Tue, June, 19, 2012
Name: Tammy Nguyen
Skin Type: Sensitive
Question:

I have allergies to Sulfates, Does this cream contain any?

Answer:

It does not contain sulfates.

Date: Sun, June, 17, 2012
Name: isabel
Skin Type:
Question:

is this lip balm with color(tinted)? or just clear? thanks.

Answer:

It is in clear finish.

Date: Sun, June, 17, 2012
Name: isabel
Skin Type:
Question:

is this lip balm tinted? with color? or just clear? thanks

Answer:

This lip balm is not a tinted lip product. It gives you a clear finish with UV protection.

Date: Fri, June, 15, 2012
Name: rasi
Skin Type: Dry / Normal to Dry
Question:

is th e product apply to dry face

Answer:

Dear Customer,

This skin care set should be used after cleansing and you should dry your skin before using the toner and moisturizer.

Best Regards,

Kat Chan

http://BeautyKat.com

Date: Fri, June, 15, 2012
Name: rasi
Skin Type: Dry / Normal to Dry
Question:

is the product apply to face or hands

Answer:

Dear Customer,

This travel set is designed for face and used as skin care product.

Best Regards,

Kat Chan

http://BeautyKat.com

Date: Thu, June, 14, 2012
Name: nancy lee
Skin Type:
Question:

Do you sell this item in department stores at USA? If yes, can you tell me which department store. what is price for this item? thank you,

Answer:

Dear Customer,

Sorry to inform you that we only sell this product online.

Best Regards,

Kat Chan

http://BeautyKat.com

Date: Tue, June, 12, 2012
Name: Charity Chau
Skin Type: Sensitive
Question:

I want to order this item, but it is expired in August 2012?

Answer:

Dear Customer,

Sorry for the confusion. The product is expired in August, 2012. The expiry date that you originally found on our website is for the last shipment. We didn't update the content when the new shipment arrives.

Once again, we are sorry for any inconvenience caused.

Best Regards,

Kat Chan

http://BeautyKat.com

Date: Sat, June, 9, 2012
Name: Brittney Nguyen
Skin Type: Sensitive
Question:

Hello I am really interested in JuJu Aquamoist products but my skin is very sensitive because I have Ezema and I just wanted to ask if these products have fragrance? Because if it does my skin will break out and have very irritated and dry skin and if so I will have to look more. I just really need a product that I can put on my face that won't break

Answer:

Juju AquaMoist Series does not contain fragrance, mineral oil or other harsh ingredients. You might want to stick to Moisturizing Series as it does not contain Alcohol which is gentle to sensitive skin. For the detail of Juju AquaMoist Series, Please also refer below web page:

http://www.juju.co.jp/eng/catalog/aquamoist/

Date: Tue, June, 5, 2012
Name: steven Clar
Skin Type: Normal
Question:

Hi. I am purchasing the above product, and want to make sure it won't expire soon, what is the expiration date of this particular product? Also, what is your phone number? Thanks, Steve.

Answer:

Dear Customer,

This product was manufactured in 2011 and it is good for 3 years. You will see Minguo Calender (add 11 to the first two digits for calculating the year of production) printed on the box as this product is imported from Taiwan but it is made in Japan and manufactured by SK-II.

We are sorry to inform you that we do not have 1800 customer service hotline but you can always email me at katherine@beautykat.com and most of the time, we will reply you in 24 hours.

Thank you for your kind attention and we look forward to serving you shortly.

Best Regards,

Katherine Chan

http://BeautyKat.com

Date: Mon, June, 4, 2012
Name: Kiki
Skin Type: Normal
Question:

What are the active ingredients in this sunscreen?

Answer:

Zinc Oxide (13.87%), Ethylhexyl Methoxycinnamate 4%

Date: Mon, June, 4, 2012
Name: Mapi
Skin Type: Oily / Normal to Oily
Question:

Hi! I live in the US and I want to know how much will this trial cost plus the shipping?How much will be the total?Thanks

Answer:

If you choose 5-7 business days shipping, the shipping cost is US$2.88 so the total will be US$12.87. Thanks!

Date: Thu, May, 31, 2012
Name: Sarah
Skin Type: Oily / Normal to Oily
Question:

What's the difference between Sofina Perfect UV White Protect SPF50 and Sofina Beaute Day Protector SPF 50? Which one is more suitable for oily/acne-prone/sensitive skin?

Answer:

Sofina Perfect UV White Protect is waterproof and sweat resistant so you need a cleansing oil or makeup remover to clean it thoroughly. Sofina Beaute Day Protector is a 2-in-1 moisturizer and sunscreen so you can use it after cleansing and toning. Meanwhile, no makeup remover is needed to clean this 2-in-1 day moisturizer.

Both sunscreen are good for oily skin (choose Type I - Fresh for Sofina Beaute Day Protector) but if you have sensitive skin, you might want to use other sun care product, such as Isehan SuhadaFit UV Baby Milk or Isehan Sunkiller Kid's UV Milk SPF38 as listed below:

http://www.beautykat.com/p1473/Isehan-SuhadaFit-UV-Baby-Milk-SPF38-PA+++-%2830ml%29/product_info.html

http://www.beautykat.com/Brand-Kiss-Me/Isehan-Kiss-Me/Isehan-Sunkiller-Sunscreen/c24_223_224/p1479/Isehan-Sunkiller-Kid&%2339;s-UV-Milk-SPF38-PA+++-%2830ml%29/product_info.html

Date: Tue, May, 29, 2012
Name: numay
Skin Type: Sensitive
Question:

this product made in japan?

Answer:

Yes. This product is made in Japan.

Date: Sat, May, 26, 2012
Name: serena
Skin Type: Oily / Normal to Oily
Question:

I wanna know how long I can receive my product after I make the payment?

Answer:

We will proceed your order within 1-2 business days after the payment is received. If you choose US 5-7 business days delivery, you will receive the order in a week. Meanwhile, you can choose 2-3 days shipping (US$5.88) or Express Mail if you need the order urgently. Please refer our shipping policy as listed below for further detail:

http://www.beautykat.com/faq.php?cID=1

Date: Wed, May, 23, 2012
Name: nicole
Skin Type: Oily / Normal to Oily
Question:

i want know about the "vatamine 12" is good for which age's lady?

Answer:

This product is good for 25 years old or above who wants to prevent premature skin problem. Although it is in cream texture, the product is light and easy to penetrate into skin so it is suitable for all skin types. Having said that, if you have very dry skin, you might use Sofina Beaute Cream (40g) (IV - Nighttime Moisturizer) (very dry & mature skin) or Sofina Beaute Deep Moisture Cream (50g) (for dry skin) for better moisturizing result.

Date: Sun, May, 20, 2012
Name: Charlotte
Skin Type: Dry / Normal to Dry
Question:

Does this emulsion contains SPF? Why does the title says "day moisturizer" on it? Thanks.

Answer:

It does not contain SPF but it is used day and night. After using this emulsion, a sunscreen is recommended, you can consider Shiseido Elixir Whitening Protector SPF50 PA+++ (48ml) (for all skin) or Shiseido Anessa Perfect Essence Sunscreen SPF50 (60ml).

Date: Sat, May, 12, 2012
Name: mary
Skin Type: Dry / Normal to Dry
Question:

when will this product be back in stalk? thank you!

Answer:

Dear Mary,

The product is now in stock as shown on below webpage:

http://www.beautykat.com/p1062/Laneige-Hydra-Solution-Essence-%2840ml%29-%28for-dry/normal-to-dry-skin%29/product_info.html

Thanks!

Kat

Date: Fri, May, 11, 2012
Name: afsana
Skin Type: Oily / Normal to Oily
Question:

Hello, my sking is very oily can i use this product?

Answer:

Yes. You can use this product. Perfect UV White Protect SPF50 is in lightweight texture so it is suitable for all skin types.

Date: Fri, May, 11, 2012
Name: Anita Chan
Skin Type: Dry / Normal to Dry
Question:

(1) Can I use this product around eye area & neck ? (2) If I use this product, do I still need to use SKII Facial Treatment Clear Lotion ? If so, should I use this product after Facial Treatment Clear Lotion ?

Answer:

Yes, you can use this product on your eye areas and neck. SK-II Cellumination Mask-In Lotion (100ml) is used as toner so it's not necessary for you to use Facial Treatment Clear Lotion. Here is skin care regimen:
How to use SK-II Cellumination Mask-In Lotion?
Use it after cleansing as toner. Then, use Facial Treatment Essence, Cellumination Essence, Cellumination Essence Deep Surge (day or day and night) and Whitening Source DermDefinition UV Lotion (day)

Date: Thu, May, 10, 2012
Name: Sheena C.
Skin Type: Oily / Normal to Oily
Question:

Hi, I have a question about whether this product has a color, or if the product goes on the skin transparently. Thanks.

Answer:

This product has a natural beige with pink undertone to correct dull complexion. Here is one of the products detail from their official website:

http://www.skin79northamerica.com/catalogue/detail/28-bb-cream/flypage/86-hot-pink-super-plus-beblesh-balm-40g?sef=hcfp

Date: Wed, May, 9, 2012
Name: Mei
Skin Type: Oily / Normal to Oily
Question:

Hi, I just bought this from your website, but I am just wondering if the sparkle very obvious on face? I just want a dewy look but not grease ball. Also, what is the difference on this one with the pearly sunscreen? Thanks n looking forward to hear from you. Mei

Answer:

You will not see obvious glitters on your face after using this sunscreen. It gives you dewy, a bit shiny look instead. There is no difference between sparkle and pearl sunscreen but the sparkle is imported from Taiwan (the product is made by Shiseido in Japan) so the name and package is different from pearl sunscreen.

Date: Wed, May, 9, 2012
Name: Carmen
Skin Type: Oily / Normal to Oily
Question:

I have combination skin type and my skin concerns are anti-acne and also balance out with the dry areas. I purchased this cleansing gel because it was recommended from the Sofina perfect UV white protect spf 50 + PA +++ that I purchased. To remove sunscreen, basically any makeup cleanser would be do right?

Answer:

Basically, a makeup remover (cleansing oil or cleansing gel) is able to remove sunscreen. To achieve the best result, dry your hand and face before using the cleansing gel. The sunscreen and makeup will be dissolved while massaging. Then, wet your hand and massage your face in circular motion. Use lukewarm water to rinse off the cleanser completely.

A daily face cleanser is also recommended to remove dirt and excess sebum after a makeup remover is used.

Try Kose Medicated Junkisui Acne Spot for acne problem and here is my suggestion:

Day:
1) Sofina Jenne Milky Cleanser (Daily Foam Cleanser - 100ml);
2) Sofina Jenne Lotion (I - Fresh) (Refreshing Toner for oily skin - 140ml);
3) Kose Medicated Junkisui Acne Spot Serum (for t-zone and acne);
4) Sofina Jenne Day Protector SPF24+ PA+++ (I - Fresh - oily skin) (30g) or
Sofina Jenne Day Protector SPF50+ PA+++ (for all skin types) (30ml)

Sofina Jenne Day Protector is a moisturizer with sunscreen function so no special cleanser is needed to remove this product. If you use Sofina Perfect UV White Sunscreen, a makeup remover is recommended as this sunscreen is waterproof.

Night:
1) Sofina Beaute Makeup Cleansing Gel (150g) (for all skin)
2) Use (1) to (3) products as stated above;
3) Sofina Jenne Jelly Moisturizer (Nighttime Moisturizer - 50g)

Date: Mon, May, 7, 2012
Name: Carmen
Skin Type: Oily / Normal to Oily
Question:

What is the expiration date if the number on the bottle says T0001361? On the package there are also numbers: 201605

Answer:

201605 is the expiry date of the product. That means the product is good to use before May, 2016.

Date: Mon, May, 7, 2012
Name: Carmen
Skin Type: Oily / Normal to Oily
Question:

I am 22 years old, but this skin care line is for the age of 30 years old or above. Should I avoid using products that are not targeted for my age range? Thanks!

Answer:

It depends on your skin concern and texture. If you have dehydrated skin with rough skin texture, or you see the first sign of aging, such as deep line around your mouth area, you might want to use Sofine Beaute series for anti-aging and softening results.

Having said that, I would recommend Sofina Jenne series for young skin, or for those who want to keep their skin healthy but improve dry patches that occasionally occur when the weather changes.

Date: Sat, May, 5, 2012
Name: Nancy
Skin Type: Normal
Question:

I have short hair, if I can not finish this bottle at a time, can it be saved for next time use? If so, how long it can be saved?

Answer:

This hair coloring cannot be saved for next time usage.

Date: Tue, May, 1, 2012
Name: Mara
Skin Type: Oily / Normal to Oily
Question:

Melasma. What is your best product for melasma and whiteningthe skin? I am looking for Olay Pro X Discoloration fighting with Undecylenoyl phenylalanine (sepiwhite), or anything else with the ingerdients

Answer:

Our best selling whitening product are Kose Medicated Sekkisei Lotion (used as toner) and Lotion Mask but I was told that the most effective whitening product is SK-II Whitening Spots Specialist. Some bloggers claim that they see the result after using this product for 3 months and here is the skin care regimen that I will suggest:
1) Cleansing;
2) Toning;
3) SK-II Facial Treatment Essence;
4) SK-II Whitening Spots Specialist;
5) SK-II Whitening Source Derm Brightener (for dry skin); Or SK-II Cellumination Deep Surge (for combination skin)